Tenancy Sustainment Tool
Deliver local advice and referrals through a case management platform tailored for tenants at risk of losing their home.
What is the Tenancy Sustainment Tool
Our Tenancy Sustainment Tool is designed to assist housing managers and landlords in providing early intervention, preventing evictions, and helping tenants who are at risk of losing their homes. By delivering tailored advice, referrals, and case management in a streamlined, user-friendly platform, our tool offers real-time support to both tenants and officers, fostering stronger relationships and better outcomes for all parties involved.
From risk to sustained tenancy
User-friendly case management
Easily manage and track tenants' progress through assessments, referrals, and support networks. The platform creates a full record from the moment of first contact.
Integrated local directory
Access a comprehensive list of local resources and services tailored to tenants' needs, drawing on both local directories and the national Housing Advice Resources service.
Real-time risk monitoring
Track tenant risk factors and receive recommendations for timely interventions. Housing officers can prioritise cases and offer early support where it is most needed.
Accessible information
Ensure tenants receive the right information, in the right format, and at the right time — reducing the barriers that prevent people from accessing advice and support.
Comprehensive support for housing officers
User Triage and Assessment
Quickly assess tenant needs based on custom algorithms, delivering personalised support recommendations from the first point of contact.
Case Management
Manage cases efficiently with tools that help track progress, document interactions, and provide interventions — from the first point of contact through to resolved outcomes.
Risk Monitoring
Track risk indicators in real time, allowing housing officers to prioritise cases and offer early interventions when they are needed most.
Global API Integration
Access and distribute housing-related resources through our HARs (Housing Advice Resources), ensuring tenants always get access to the most up-to-date support.
Directory Management
Administrators and service providers can easily add and update local resources and services to help guide tenants to the right support at the right time.
Preventing evictions through early support
Earlier intervention
By identifying risk factors at first contact, the tool enables housing officers to offer support before situations escalate — reducing the likelihood of eviction and crisis.
Better tenant outcomes
Structured case management and access to comprehensive advice resources means tenants receive more consistent, higher-quality support from their first engagement onwards.
Reduced workload for officers
Automated triage, integrated directories, and case tracking free officers from administrative burden, allowing them to focus on the tenants who most need their attention.
Stronger trust between tenants and landlords
A platform that supports tenants proactively builds trust and demonstrates a commitment to sustainment — reducing the adversarial dynamic that often precedes eviction proceedings.
In practice
We successfully implemented our Tenancy Sustainment Tool in collaboration with the Mayor of London to help tenants across the city access essential services and support, enabling housing officers to open cases and begin structured support from the moment of first contact.